Shipping & Returns
Shipping Policy
At Furddiction, we're on a mission to bring happiness to pets across the UK — and that means getting your order to you as carefully and reliably as possible.
Order Processing
All orders are processed and dispatched within 1–2 business days. You'll receive a confirmation email with a tracking number once your order is on its way. 📦
Delivery Times
To bring you the most unique and carefully curated pet products, we source directly from specialist global suppliers — which means delivery takes a little longer than a high street order, but we think it's worth the wait. 🐾
🇬🇧 United Kingdom: Estimated delivery 7–14 business days
🌍 International: Estimated delivery 10–18 business days
Please note: Delivery times are estimates and may vary during busy periods. Your tracking number will always keep you updated.
Shipping Costs
🎉 Free Tracked Shipping on all orders over £15.99
📦 Orders under £15.99 — flat rate of £2.99
Customs & Import
For International shipping: In most cases, customs duties are prepaid. However, customers are responsible for any destination customs fees or import duties where applicable.
Return & Exchange Policy
We want you — and your pet — to absolutely love every Furddiction purchase. If something isn't quite right, we're here to sort it. 🐾
30-Day Return Window
You have 30 days from the date of delivery to request a return — no rush, no hassle.
Eligibility
To be eligible for a return, items must be:
✅ Unused and unwashed
✅ In original packaging
✅ In the same condition as received
Please note: For hygiene reasons, pet bowls, beds, and clothing that have been used or contain pet hair cannot be accepted for return.
How to Return
Simply contact us at hellofurddiction@gmail.com with your order number and reason for return — we'll take it from there. Please do not return items to the manufacturer's address on the packaging.
Return Shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective — in which case we'll cover it completely. ✅
Refunds
Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within 5–7 business days. 💳