Store Policy
Customer Care
At Furddiction, we are just like you — completely obsessed with our pets and their happiness! We know that your furry, feathered, or scaly friends are family, and that's why we treat you like family, too.
Our Customer Care team isn't made of robots — we are real pet lovers dedicated to making sure you and your companion have the absolute best experience with our store, from the moment you browse to the day your package arrives.
Whether you have a question about the perfect size for a dog bed, need help tracking your order, or just want to share a cute photo of your pet using one of our products — we are always here and happy to help.
Shopping online should feel safe and easy, and we want you to browse with complete confidence knowing we've always got your back. 🐾
How to Get in Touch
Drop us a line at hellofurddiction@gmail.com — we do our very best to respond to every email within 24 hours (Monday to Friday). To help us assist you faster, please include your Order Number when getting in touch about a purchase.
We promise to listen, care, and always make things right — because getting addicted to their happiness means making sure you're happy too. 🐾
Privacy & Safety
Your privacy matters enormously to us. In strict compliance with UK GDPR and the Data Protection Act 2018:
We only collect essential personal data required to process your order (name, address, and email)
Your payment details are processed through secure, SSL-encrypted payment gateways — Furddiction never stores your card details
We will never sell or share your data with third parties outside of necessary fulfilment partners
Terms of Sale & Pricing
All prices are displayed in GBP (£)
We reserve the right to update prices or discontinue items at any time without prior notice
In the rare event that a product is listed at an incorrect price due to a system error, we reserve the right to cancel the order and issue a full refund
Order Cancellations and Amendments
Because we aim to dispatch orders as quickly as possible, cancellations or amendments can only be made within 12 hours of placing your order. Please double-check your shipping address at checkout — once an order has been dispatched, we are unable to redirect it.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us at hellofurddiction@gmail.com within 7 days of delivery, including photos of the issue. We will promptly arrange a free replacement or full refund — no quibbles. ✅
🐾 Furddiction — Get addicted to their happiness
Proudly serving pet lovers across the United Kingdom 🇬🇧